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MKTG 491 - Customer Experience Design

MKTG 491: Customer Experience Design (4 units) at San Diego State University. Not offered in Spring 2027. Prerequisites: MKTG 371 and MKTG 470 or MKTG 480 with a minimum grade of C (2.0) or better. Proof of completion of prerequisite(s) required: Copy of transcript. Counts toward Business Administration, Emphasis in Marketing, B.S. (2026-27).

4 units
  • Major
Offered: Summer 2027 (not offered), Spring 2027 (unknown), Fall 2026 (unknown)
Integration of marketing perspectives from behavioral science, data analytics, human-centered design, and emerging technologies such as AI and automation. Students apply interdisciplinary theories related to consumer behavior to design customer-centric experiences that enhance service, loyalty, satisfaction, and overall brand equity.
Prerequisites
MKTG 371 and MKTG 470 or MKTG 480 with a minimum grade of C (2.0) or better. Proof of completion of prerequisite(s) required: Copy of transcript.

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From the catalog

Grading
LTR: Letter Graded. The class will be offered for letter grade with no option to take it for Cr/NC
Typically offered
Spring

0 sections in Spring 2027

MKTG 491 is not offered in Spring 2027. Check all MKTG classes for other terms.